FAQ
🧼 CleanTail™ — Frequently Asked Questions
🐾 What kind of pets can use your products?
Our products are designed primarily for cats and small to medium-sized dogs. Whether it’s a cozy hammock, a car seat belt, or a grooming tool — we carefully choose items that offer comfort and safety for your furry friends.
🚚 How long does shipping take?
Most orders are processed within 1–2 business days and delivered in 4–7 business days, depending on your location. We partner with reliable carriers to ensure your order arrives quickly and safely.
🔁 What’s your return policy?
We offer a 30-day risk-free return policy. If your pet doesn’t love their new product, you can return it for a full refund — no questions asked. Your happiness (and theirs) is our priority.
🎯 Are your products safe for pets?
Yes! All our products are selected with safety and comfort in mind. Materials are pet-friendly, non-toxic, and designed to prevent injuries. We only sell what we would use with our own pets.
📦 Can I track my order?
Absolutely! Once your order is shipped, you’ll receive a tracking link by email so you can monitor every step until it arrives at your door.
🪄 Do I need tools to install your products?
Nope! Most of our products are tool-free and easy to install. For example, our cat window hammock uses strong suction cups, and our car seat belt simply clips onto your pet's harness.
🐶 Do you offer bundles or discounts?
Yes! We regularly offer limited-time deals, product bundles, and seasonal promotions. Keep an eye out or subscribe to our email list so you never miss out!
📩 How can I contact you?
You can use the “Contact” page on our website, or reach us directly at support@getcleantail.com. We typically respond within 24 hours on weekdays.